Services

A shared direction.
A pilot with a purpose.

Flowtivity’s AI consulting helps Queensland businesses map a useful workflow, define the rules around it and plan adoption across teams. Agree the scope and deliverables before work starts.

Understand the work

Workflow discovery

Start with an operational problem people can describe. Follow its inputs, decisions, systems and handoffs. Compare the central view with what a local team actually does.

A workflow map can reveal that a clearer form, document or rule would solve the problem before AI is needed. Where AI fits, define the task it will assist and the decisions that remain with a person.

Potential outputs

A current-state workflow and exception map
A shortlist of practical opportunities
Data and system dependencies
A recommended first pilot and its boundaries

Bring to the discussion

One repeated task, the people involved, the tools used and a redacted example of the work.

Create the common ground

Shared AI standards

Help teams use a consistent language for what is permitted, what needs review and where to ask for help. Standards should be specific enough to guide a working day.

For a business with multiple locations, define the common requirements first. Record the local differences in permissions, customer promises, source documents and approval paths.

Potential outputs

Approved-use and data-boundary guidance
Named workflow and document owners
A human review and escalation path
Practical team instructions and examples

A useful boundary

Operational guidance supports your governance process. Obtain specialist legal, privacy or security input where the use case requires it.

Learn in a contained setting

A supervised pilot

Choose a narrow task and a representative team. Establish approved test material, expected outputs, exception cases and a person who can judge the result.

A pilot can combine rules, existing tools and AI assistance. The design should make the source information, review point and manual fallback clear. Evaluate the whole workflow, including the work required to check the output.

Potential outputs

A scoped pilot brief and test cases
An assisted workflow or prototype
A review log for errors and exceptions
A decision on what to change, continue or stop

A representative test

Include missing information, conflicting source material and requests outside the intended scope.

Make adoption sustainable

Rollout and enablement

Use pilot evidence to decide whether a wider rollout is appropriate. Test the assumptions with another team before asking the whole business to adopt the process.

Agree who maintains the documents, permissions and instructions. Give staff concrete examples, a way to report problems and a clear path back to a person when the workflow fails.

Potential outputs

A staged rollout and ownership plan
Team learning materials and walkthroughs
A monitoring and feedback routine
Documented change and retirement triggers

The next decision

Widen the scope only when the evidence and operational ownership support it.

Illustrative scope

One enquiry process.
Different local details.

A business might share an approved response library across several teams. Each team could have different opening hours, service areas and escalation contacts.

The common standard covers sources, privacy, approval and logging. The local configuration holds only the details that legitimately differ. A person remains responsible for the response.

Questions to settle before building

Which information is approved, and who maintains it?
Which requests must always go to a person?
What differs between teams?
How will the reviewer know a draft is wrong?
What happens when the source is missing or outdated?

Use the pilot planning guide →

A shared direction.A pilot with a purpose.

Workflow discovery

Shared AI standards

A supervised pilot

Rollout and enablement

One enquiry process.Different local details.

Questions to settle before building

A useful first step.A shared direction.

A shared direction.
A pilot with a purpose.

One enquiry process.
Different local details.

A useful first step.
A shared direction.